Last Updated: August 25, 2026
Order Processing
Orders are processed during normal business days, excluding holidays. Estimated processing and delivery times displayed on our website are estimates and are not guaranteed. Customers are responsible for providing a complete and accurate shipping address at checkout.
Shipping Confirmation
When available, customers will receive a shipping confirmation containing tracking information after their order has been shipped.
Delivery
Delivery times may vary depending on destination, carrier operations, weather, holidays, and other circumstances outside Aqua Research’s control. Aqua Research is not responsible for carrier delays outside our reasonable control.
Incorrect Addresses
Customers are responsible for verifying their shipping information before submitting an order. If you discover an error in your shipping information, contact aqualabresearch@gmail.com immediately. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Damaged Shipments
If an order arrives damaged, contact aqualabresearch@gmail.com within 48 hours of delivery and provide your order number and photographs of the product, packaging, and shipping label.
Lost Shipments
If tracking information indicates that a shipment may have been lost in transit, contact us so that we can review the shipment and, where appropriate, work with the carrier.
Shipping Restrictions
Aqua Research reserves the right to decline or cancel an order when fulfillment or shipment would violate applicable laws, regulations, carrier requirements, or other applicable restrictions. Customers are responsible for ensuring that products ordered may lawfully be purchased and received in their jurisdiction.
Contact
For shipping questions: aqualabresearch@gmail.com